June 25, 2025

Questions About Voice AI? We've Got The Answers

Curious how Voice AI can actually work for your business? Here are some of the most common questions we hear about our Voice AI Assistants - and how we answer them.

How does it integrate all of my business’s knowledge?

We sync with your existing tools and data. Voice AI taps into your CRM, help desk systems, and even custom knowledge bases. It learns from your data, FAQs, and past conversations to deliver accurate, on-brand responses - every time.

How many Voice AI Assistants can you have on the phone at once?

Our system is designed to scale with your business, so whether you have 10 or 100 calls happening at the same time, Voice AI can handle them - without waiting, queuing, or dropping leads.

Does the Voice AI handle both inbound and outbound calls?

Voice AI can handle incoming inquiries just as easily as it can make outbound calls - whether that’s following up on a lead, confirming appointments, or gathering information.

Will it sound like a real person?

Yes, and you can customise it. Our Voice AI uses natural, human-sounding speech with customisable tone, pacing, and personality - so it reflects your brand while feeling approachable and professional.

What happens if it doesn’t know the answer?

If you've adequately filled in the Assistant's  knowledge base, it would have to be a very niche question! The Assistant can either log a report for your team to follow up, schedule a callback or pass the call straight over to a team member. 

Can the Assistant send WhatsApp messages to my team?

Yes! The Assistant can send messages to your team through all major messaging platforms, including WhatsApp. This can happen after a call has taken place, a ticket has been logged, or a callback has been scheduled.

Voice AI isn’t just a tech trend - it’s a real business tool that’s helping growing teams scale without the growing pains.

Ready to explore how AI can transform your business? Get in touch for a personalised consultation.